Scope & booking

Every project starts with a written quote describing the deliverables, exclusions, acceptance criteria, schedule and total cost. Quotes are valid for 14 days unless stated otherwise. An enquiry does not reserve a slot. Work begins after we both accept the scope and, for fixed-price projects, the booking payment is received. Hourly repairs require agreement on the estimate and spending cap before chargeable work starts.

Fees & payment

For fixed-price projects, unless the quote agrees milestones, 50% is payable to book and 50% after the agreed review and before final handover. Hourly repairs are A$55/h for actual logged work, invoiced after the agreed work with payment due within seven days unless otherwise agreed. Chargeable investigation, implementation and testing are included in the estimate. No work beyond the approved spending cap is undertaken without written agreement. An approved investigation may deliver a diagnosis or recommendation rather than a completed repair. All figures are AUD. Your quote confirms the total and any applicable GST before booking. Third-party fees, such as hosting, domains and paid services, are identified and approved separately.

Time & communication

I work on weekdays, Canberra time, excluding ACT public holidays. I aim to answer initial enquiries within 2–3 business days. Complex assessments or quotes may need 3–5 business days after complete information is received. These are response targets, not repair or delivery guarantees.

Delivery windows begin at the agreed slot once the brief, payment, assets and access are ready. Active projects receive a weekly progress update. If something affects the schedule, we discuss it and agree a revised plan.

Feedback & changes

Starter and introductory landing pages include one consolidated revision round. Other design-and-build projects include the rounds stated in their written quote. A round is one collected feedback list on the agreed work. Repair estimates include verification time. Feedback within five business days helps maintain the schedule; silence is not automatic acceptance.

New features, changed requirements and extra pages are quoted and approved before work. Corrections needed to meet the original agreed acceptance criteria are not charged as new features. My own implementation inefficiency is not an automatic extra charge.

Testing & support

The quote defines the relevant devices, browsers and acceptance checks. Original-scope defects can be reported during 14 calendar days of included post-handover support. This period does not limit consumer guarantees or remedies that apply by law. New functionality and third-party changes are assessed separately. Emergency and 24/7 support are not included.

AI & confidential material

AI may assist with exploration, coding and content. I review the agreed deliverables. Tool and data use is agreed before confidential client material is shared with third-party AI services. Passwords, API keys and private customer data should not be included in an initial enquiry. Appropriate access arrangements are agreed separately.

Ownership & handover

After full payment, you receive the agreed custom deliverables and source files. Pre-existing tools and third-party assets remain subject to their licences; relevant dependencies and licence conditions are disclosed. You are responsible for having permission to use materials you supply. Client work is included in my portfolio only with permission.

Cancellation

Either party can end the project in writing. Completed work and approved, non-recoverable costs are reconciled against payments, with any unearned balance refunded. If I end the project, I provide paid-for completed work and refund unearned fees. Applicable legal rights continue to apply.

Questions & legal rights

Please raise concerns in writing at mz.projectlab@gmail.com so we can work towards a resolution. Nothing here excludes consumer guarantees or remedies that cannot be excluded under Australian Consumer Law.

Enquiry privacy

This local prototype has no form submission server and does not save the form in browser storage. The email option passes your brief to your chosen email application for you to review and send. Enquiries are used to assess and discuss work, not to subscribe you to marketing. A production form will need a notice identifying its actual service providers and retention arrangements before it is enabled.